A. Scott MacKnight, CEO/President 

During our 86th annual meeting, I had the opportunity to share some exciting highlights from 2024 and outline our strategic plans for the upcoming year’s financial challenges. I want to emphasize our team’s unwavering commitment to achieving our goals and delivering exceptional service to our members.

To position ourselves effectively for the future, we have invested in additional resources and made significant organizational changes that align with our asset size, enhancing our operational efficiency. In 2025, we will focus on implementing a new core system, carefully evaluating the services and modules that need updates to significantly enhance the experience for our members and employees alike.

Over the last two years, we have successfully installed Interactive Teller Machines (ITMs) at most of our drive-up locations. These initiatives, while demanding in terms of time and costs, are vital for fortifying our infrastructure and reinforcing our commitments in cybersecurity, workforce development, enterprise risk management, network improvements, and disaster recovery.

At Triangle, we proudly stand by our core values and principles, which guide our mission to serve our members and uplift our community. Our team is deeply committed to these values, which are essential to fostering transparency, effective communication, employee engagement, member focus, and financial literacy.

We envision 2025 as a pivotal year for financial and infrastructure growth. While challenges may emerge, we are enthusiastic about positioning the credit union for long-term success and continued service excellence.

View the full version of the Spring Money Talk here.