A. Scott MacKnight, CEO/President
Triangle’s 84th Annual Meeting was held recently, and it was a privilege to report that we had a very successful 2022. During the meeting, I shared that our focus for the new year is Member Experience, Strategic Efficiency and Financial Wellness for all.
In 2022, we conducted a member survey with over 1,000 member responses. The information we received helps us identify areas of success and frustration, and initiate improvements with automatic and electronic processes. With this information and our focus on experience and efficiencies, future enhancements will allow us to minimize transaction times and optimize convenience. As part of our efforts, we are excited to onboard an Assistant Vice President of Member Experience Management to spearhead these ongoing initiatives and process improvements.
Our 2023 journey will include many new technological advances, including a payment portal for members to access loan information and make payments online, a new Business Banking platform to improve the online banking experience for our business members, the implementation of a faster self-service wire transaction service for members, a new Person-to-Person (P2P) platform for payments processed in real-time, and introducing a new website with more robust content so members can easily navigate to find quicker answers to their financial questions.
This year, after the successful installation of interactive teller machines (ITMs) in 2022, we are expanding our ITM fleet at our branch drive-ups, which will offer time-saving convenience for members during high traffic times at our branches. This will also allow us to assist members with transactions outside of our branch hours once the installation is complete.
With all the new projects on our roadmap for this year, we simply have one goal in mind: strategic efficiencies to improve our member experience and financial wellness. We are excited about these initiatives and look forward to making our member experience better than ever.
As always, we recognize you have choices for financial services, and we’re glad you chose Triangle Credit Union.
