We are at a pivotal growth time in Triangle Credit Union’s history as we approach the milestone of reaching one billion dollars in assets. We continue to serve our members with technology that has been in place for nearly twenty years, but as we accelerate our growth, we need to evaluate the capabilities of what we have in place to scale at the same pace.

Over the last sixteen months, Triangle’s Senior Management Team, key subject matter experts from across the organization, and a hired consultant have reviewed the capabilities of our core platform, comparing it to newer services available, and identified that our outdated platform is no longer serving our members with best of class financial offerings. During our comparative review, we identified numerous shortcomings but also some exciting prospects for the future of Triangle and how we can create improved services for our members.

As of May 2025, we have embarked on a new journey of converting our core system from our current vendor to a platform that will allow us to be more nimble and resilient, update our systems with less downtime, reduce the impact on our membership, expand our product offerings, and personalize your experience whether you visit us in branch or digitally. We are excited to jump headfirst into this massive project and look forward to converting all memberships and services to the new platform at the end of May 2026.

During this project, we must keep our eyes on the future, understanding there will be phases as we move forward where some services will be temporarily unavailable. However, I assure you we are working closely with our partners to minimize the impact as much as possible. The growing pains we will encounter along the way are all leaps toward the future of Triangle Credit Union’s ability to provide you with improved availability, decreased friction, and a streamlined experience.

Thank you for sticking by us and trusting Triangle with your financial needs. We look forward to launching this next chapter of Triangle’s story with you as part of the tale.

With gratitude,

A. Scott MacKnight
CEO / President