Last Updated March 5, 2026
Member Alert: Be Aware of Potential Scams Related to Current Global Events
Due to the ongoing conflict involving Iran and heightened global tensions, cybersecurity experts are warning that scammers may attempt to take advantage of the situation to target individuals and financial institutions. During times of international conflict, cybercriminals often increase phishing emails, fraudulent messages, and other online scams designed to trick people into sharing personal or financial information.
Our credit union wants to remind members to remain vigilant and take extra precautions when receiving unexpected emails, text messages, or phone calls—especially those claiming to be related to international events, government programs, financial relief, or urgent security alerts.
Common scams to watch for may include:
• Emails or text messages pretending to be from your financial institution asking you to “verify” your account information.
• Messages with links claiming to provide urgent updates about the conflict or financial markets.
• Fraudulent donation requests claiming to support humanitarian efforts.
• Phone calls pretending to be from banks, government agencies, or law enforcement requesting personal or financial information.
How to protect yourself:
• Do not click links or download attachments from unknown or suspicious messages.
• Never provide your online banking credentials, passwords, or verification codes to anyone.
• Verify suspicious communications by contacting your financial institution directly using official contact information.
• Monitor your accounts regularly and report any suspicious activity immediately.
Our credit union will never ask for your password, PIN, or full account details through email, text, or unsolicited phone calls. If you believe you have received a suspicious message or may have been targeted by a scam, please contact our Member Services team immediately.
Your security remains our top priority.
Last Updated September 30th, 2025
We have recently seen increased fraud activity. It’s crucial to your security not to provide your online banking credentials, one-time passcodes, or multi-authentication codes to anyone over the phone or text. This is a key step in protecting yourself and your information.
It cannot be stressed enough if you receive a suspicious call or text, do not provide any information. Fraudsters are calling or texting members, posing as employees from the TCU Fraud Department, and have replicated our 603-889-2470 phone number. Once the conversation starts, the fraudsters request confidential online banking information and passcodes.
If you receive a suspicious phone call, hang up immediately or ask the caller for a return phone number. After disconnecting the call, contact the credit union through email, secure email through your online banking, or call toll-free at (800)276-2470.
If you receive a text, do not open it and delete it immediately. Triangle does not use text messaging, commonly referred to as SMS, to communicate with our members.
PLEASE REMEMBER: Triangle Credit Union will never request online banking passwords from members, ask you to change your username or password, or ask to log into online banking on your behalf over the phone or through text. Triangle Credit Union will never solicit confidential information via an unexpected call, text, email, social media message, or voicemail, and we will never ask you to enter this information through a generic web link.
Last Updated August 12th, 2024
We have been notified that some members have received emails from Xfinity that appear to be sent from our Member Services team. The emails state that your Xfinity service is being suspended due to an unprocessed payment. These emails are FRAUDULENT! Scammers are attempting to capture your card information and other personal details through a link. A copy of the email can be found below.
Triangle Credit Union will never solicit confidential information via an unexpected call, text, email, social media message or voicemail. We will never ask that this information be entered through a generic weblink. If you receive any suspicious communications, please contact us using the information on our website, and DO NOT respond to unsolicited calls, texts, or messages.
Last Updated July 8th, 2024
We have been notified that some members have received calls from fraudsters posing as TCU employees stating that their accounts were hacked and that their online banking accounts need to be verified. The fraudsters then prompted members to provide their SSN and other confidential information via text message.
Triangle Credit Union will never solicit confidential information via an unexpected call, text, email, social media message or voicemail. We will never ask that this information be entered through a generic weblink. If you receive any suspicious communications, please contact us using the information on our website and DO NOT respond to unsolicited calls, text, or messages.
Last Updated November 16th, 2023
Fraudsters are posing as TCU employees and have replicated our 603-889-2470 phone number. Members are releasing their Online Banking credentials, which is resulting in fraud. The fraudsters are completing debit card transactions which are instant with no way to recover the funds.
Triangle Credit Union will never request online banking passwords from members. If you receive a call or text that seems suspicious, please do not provide any information but instead, contact the credit union directly by calling a branch or contacting us through our Secure Email option to confirm any requests.
Last Updated August 29th, 2023
We have been notified that some members have received calls from fraudsters posing as members of Triangle’s fraud department. The fraudsters are then requesting information that gives them access to the member’s online or mobile banking, allowing the fraudster to set-up and process funds transfers to external accounts. Some fraudsters are requesting debit/credit card numbers during the phone interaction.
PLEASE NOTE: Triangle Credit Union will never call you asking for your online or mobile banking login information. Additionally, Triangle will never ask you for your full debit or credit card number or the 3-digit security code on your card.
If you believe you are a victim of fraud, please call us at 603-889-2470.
Last Updated June 14th, 2023
Triangle Credit Union has been made aware of recent fraud activity regarding Amazon accounts.
Fraudsters are calling members stating they are from the Federal Deposit Insurance Corporation (FDIC) and asking to talk about possible fraudulent purchases and activity on their Amazon account.
The fraudsters are portraying themselves as bank officials and are calling to “clear up fraud” on their accounts, which includes requesting members close their accounts at their banks and credit unions. In addition, fraudsters are requesting personal information such as driver’s licenses and account numbers.
Please be aware that if you receive a call like this, it is a scam, and hang up immediately.
Last updated May 17th, 2023
We have identified that fraudsters are targeting our membership to ask for the last 6 digits of your debit card.
PLEASE NOTE: Triangle Credit Union will never call you asking for your card information.
If you believe you are a victim of fraud, immediately deactivate your card within Online Banking/Card Management and call us at 603-889-2470. Please visit TCU University to learn how you can better protect yourself from fraud.
Last updated December 28th, 2022
We have recently received notices from some of our members regarding debit card fraud from a variety of companies across the United States.
If you have noticed unusual activity on your accounts, please contact us immediately.
Please be aware that Triangle Credit Union and our card vendors will never request your full card number, PIN or CVV security code. If you are signed up to receive SMS alerts from Triangle Credit Union, please be aware that our SMS Alerts DO NOT include links.
To view your transactions and account information, sign into your accounts directly through our mobile app or online banking.
Last updated November 2, 2022
Some Triangle Credit Union members have contacted our staff regarding calls and texts they have received from fraudsters posing as Triangle Credit Union “Fraud Department.” Some fraudsters have even claimed to have badge numbers, attempting to appear legitimate.
Calls and texts have been coming from phone numbers unassociated with Triangle Credit Union and have requested that members do one or many of the following:
- Provide their debit or credit card number
- Provide the CVV security code from the back of the card
- Accept and provide a one-time passcode via text
Please be aware that Triangle Credit Union and our card vendors will never request your full card number, PIN or CVV security code. If you are signed up to receive SMS alerts from Triangle Credit Union, please be aware that our SMS Alerts DO NOT include links.
Please only review your accounts and transactions directly on our mobile app and online banking.
If you think you have been a victim of fraud, please contact us immediately.
